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'Email Auto Logging' now a feature of Coolrain

1st January 2012
Now our Cloud based Help Desk service 'Coolrain' includes the ability to automatically create Call Logs directly from incoming 'Email Support Requests', this feature automatically logs the details from the Email as a call capturing the content and pre-filling key fields, all of which goes to assist a service desk in reducing the number of inbound phone calls whilst providing multiple ways for end users to log their issues.

See our Help Desk page for the latest information.

 

Coolrain gets 'Self Help' and 'Chat' Features

12th December 2011
Our Coolrain Cloud based Help Desk service now comes complete with a range of 'Social Media' features, including 'Self Problem Reporting' , an FAQ section, a 'Knowledge Base', 'User Forums' and an in-built 'Chat' facility, all of which will assist any service in reducing the number of inbound phone calls into the desk.

See our Help Desk page for the latest information.

 

SMS Keyword Auto Responder Launched

21st November 2011
Our SMS Keyword based auto-responder system is ideal for any company that needs to set up a consumer based smart phone response facility where active URL links can be automatically returned to the initiator.

See our Services page for the latest information.

 

Cloud Computing - A Business Guide to the benefits and issues.

16th November 2011

An interesting report written by IDG in association with Google discussing
"what is Cloud Computing".

You can read the complete article which describes the business issues surrounding Cloud Computing below.

click here To read this review: Cloud Computing Report.

 

Coolrain HelpDesk - SupportWorld Cloud Tools Report

10th November 2011
SupportWorld Magazine Report on Cloud Service Desk Tools.
Described as a 'Cool Approach' Coolrain is considered as part of their report into the latest cloud based service desk tool kit.
"As far as Dave Amos, services director of Applied IT Savings, is concerned, innovation for the service desk now resides in the web, where every user type, irrespective of location and device, can work effectively to deliver improved customer service."
To read the 'Help Desk Software Solutions Report' follow this link below

Supportworld Review to view a PDF copy.


Read the Supportworld Magazine Supportworld Magazine November features.

 

Expanding Team

21st October 2011
A new highly experienced project manager now joins the team. Applied IT is pleased to announce that a senior Project Manager has now joined the team to assist clients in their implementation planning for the adoption of their new cloud system. Gary will be working with any client that needs his support during the project planning process, from basic hand holding to full project development, he is well placed to get involved at a hands-on level.

Read his linkedin profile Gary Phillips page for more details.

 

Is SaaS a threat to CIO control?

27th September 2011

Can IT leaders maintain information strategy when business units procure their own applications?

Paul Maritz, has a theory about the evolution of the IT department. At any given point, he says, the job of the IT function is defined by the “canonical applications” that it supports. Follow this report by Information Age below.

Read this Industry News SaaS Futures page for the latest information.

 

Coolrain Help Desk & Ticket Logging

16th September 2011
Our Coolrain HelpDesk Ticket management system can be used by organisations of any size to log, track and analyse client problem reports. You choose who can share access to Tickets, they can be your trading partners, your own Agents, general staff, or even the public. As a cloud application there is no need to purchase hardware or software, people need only a browser to access the system.

See our Coolrain Helpdesk page for the latest information.

 

Micro Surveys for Smart Phones

1st September August 2011
Micro Surveys is an SMS invoked Smart Phone service which delivers very simple WAP based survey menus to any mobile with a 3G data capability. Combined with an SMS delivered reward voucher the service provides an unbeatable means of capturing customer views whilst generating returns visits.

See our dedicated web site Micro Surveys which describes the service in detail.

 

Garden Audio for Smart Phones

29th August 2011
Garden Audio is a Smart Phone service which delivers mp3 audio tracks directly from a Plant Audio Library using our unique 'two clicks' method, a truly innovative new idea now available for all Show Gardens or Garden Centres, any where in the UK.

See our dedicated web site Garden Audio which describes the service in detail.