SMART Server Monitoring & Alerting
Applied IT Savings have been delivering our - SMART Server Monitoring since September 2009, see our dedicated web site - www.smartservermonitoring.com which not only describes the service in detail, but also provides the Client Account Management and Control Panel used to administer the service.
The service operates independently on the web, and requires no investment in software or hardware by the Customer. It can be set up in a matter of days, and can be used by any organisation to constantly monitor the active status of their computer Servers or Web Sites which they operate to support their own business.
Many of today's servers are critical to the day-to-day trading operations of all business, and are directly involved in customer facing business processes, in these circumstances it is always a prime requirement that the service of these computer systems is as fault free as possible.
SMART SERVER MONITORING - enables any organisation whether large or small to take advantage of the latest technology in server monitoring, a particularly clever aspect of SMART is that it ticks along in the back ground, constantly checking upon the status of each of your servers, and should it notice any problems, then it immediately issues ALERTS to those people that you have instructed to be notified in the event of any problems.
These ALERTS take the form of escalating notices, starting with Email going through to Text messages, followed up with direct Mobile Voice Calls, to those internal staff, or external support Engineers that are able to review the problem and initiate a fix. To back up these ALERTS we provide detailed error messages and a web panel view of the Errors notified.
A typical example might be one where, lets say, everyone has gone home at the end of day on Friday, unknown to them (or their support company) their key server develops a fault later on in the evening, and goes into failure. This problem would then normally go unnoticed until the Monday morning of the following week. However, with SMART it is now possible to ensure that up to 3 different people are informed of the problem, including a phone call - which ensures that the SMART ALERTS never goes unnoticed.
In support of this process, Applied IT Savings have partnered with a number of third party Engineering Maintenance & Support organisations who operate their own field based engineers, they can be directly and immediately engaged to begin fixing your problem, of course, you will need a Maintenance Contract (with them) to cover your server, but at least the trading ability of your company on Monday morning will not be affected - ensuring customer orders continue to flow as normal.
So there it is - a very SMART service, that ensures disruption to your Customer service is either prevented or limited in scale, well worth our monthly service charge when compared to potential losses in operational revenues.
If you would like to know more - take a look at our dedicated web site - www.smartservermonitoring.com, or send us an Email and we will ask one of our Programme Partners to contact you and present the SMART service and their back up support capabilities to you at your own convenience.